MLOconnect‍ ‍

Privacy Policy

A Platform Operated by KTD Studios & Productions LLC

Last Updated: August 1, 2026

This Privacy Policy explains how KTD Studios & Productions LLC, operator of MLOconnect and RateLocker ("Company," "we," "us," or "our"), collects, uses, and protects information obtained from users of our platform, including Mortgage Loan Officers (MLOs), Lead Generators, and borrowers. By accessing or using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

  • Account Registration: Name, email address, phone number, business information, and NMLS license number for MLO accounts.

  • LinkedIn OAuth: When you sign in or register using LinkedIn, we receive your name, email address, profile photo, and public profile headline as authorized by LinkedIn's API.

  • Lead Submission Data: Borrower information submitted by Lead Generators including name, address, loan type, loan amount, and co-borrower details.

  • Payment Information: Billing details and payment method information processed securely through Stripe. We do not store full payment card numbers.

  • Usage Data: Log data, browser type, IP address, pages visited, and actions taken within the platform.

  • Communications: Records of calls made through the Twilio-powered dialer, call duration, and post-call verification responses.

  • Third-Party Commercial Data: We may acquire consumer marketing data, public record information, and commercial contact lists from licensed third-party data brokers and wholesale aggregators. This data is limited to high level consumer intent, geography, and estimated property attributes.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage user accounts on the MLOconnect platform.

  • Verify the identity and licensing credentials of Mortgage Loan Officers.

  • Facilitate the delivery of live mortgage leads to active MLO subscribers.

  • Process subscription payments and affiliate commission payouts.

  • Track lead submission volume and calculate Lead Generator compensation.

  • Send platform notifications, onboarding instructions, and account updates.

  • Maintain call logs and lead records within the CRM dashboard.

  • Comply with applicable laws and regulations including TCPA requirements.

  • Improve platform functionality, performance, and user experience.

3. LinkedIn Data Usage

When you authenticate using LinkedIn, we receive limited profile data solely for the purpose of account creation and identity verification. We use your LinkedIn data to:

  • Pre-populate your account registration fields.

  • Verify your professional identity as a licensed mortgage professional.

  • Display your name and profile within the MLOconnect dashboard.

We do not share your LinkedIn data with third parties, post to your LinkedIn profile, or use your LinkedIn information for advertising purposes. You may revoke LinkedIn access at any time through your LinkedIn account settings.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

  • Service Providers: Third-party tools including Stripe (payments), Twilio (calling), Zapier (automation), Bubble (platform infrastructure), and DocuSign (agreements) that process data on our behalf under confidentiality obligations.

  • Legal Compliance: When required by law, court order, or government authority.

  • Business Transfer: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction.

5. Data Ownership

All leads, borrower data, MLO relationships, and platform data submitted to or generated through MLOconnect are the exclusive property of KTD Studios & Productions LLC. Lead Generators and MLOs do not retain ownership rights to platform data upon termination of their agreement with the Company.

6. Data Security

We implement industry-standard security measures to protect your information including encrypted data transmission, secure payment processing through Stripe, and access controls limiting data visibility to authorized users only. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon account termination, we may retain certain records for legal, compliance, and accounting purposes for a period of up to seven (7) years in accordance with applicable law.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of your personal information, subject to legal retention requirements.

  • Withdraw consent for data processing where consent is the legal basis.

  • Revoke LinkedIn OAuth access through your LinkedIn account settings.

To exercise any of these rights, contact us using the information below.

9. TCPA Compliance

All calling activity conducted through the MLOconnect platform dialer is subject to the Telephone Consumer Protection Act (TCPA). Lead Generators are required by their platform agreement to obtain appropriate consent from borrowers prior to submission. MLOs are responsible for ensuring their communications with borrowers comply with all applicable federal and state telemarketing laws.

All consumer data processed through the platform has explicitly opted-in to receive communications from our network of licensed mortgage professionals. KTD Studios & Productions LLC maintains digital records of consumer consent, including IP addresses and timestamps, in accordance with TCPA requirements. MLOs remain independently responsible for maintaining lawful telemarketing practices during direct outreach.

Consumer-facing lead capture features are currently in development. TCPA consent protocols will be fully implemented prior to the activation of any consumer data collection features.

Data broker disclaimer: For data acquired via third-party commercial aggregators, Company acts strictly as a downstream distributor of marketing information. While we require our data vendors to certify TCPA compliance, Company does not independently verify consumer consent for bulk-acquired records. MLO subscribers acknowledge that data unlocked via platform credits is compiled for generic marketing purposes. MLOs assume 100% independent legal responsibility for screening all unlocked data against local, state, and federal DO-NOT-CALL (DNC) registries prior to conducting outbound telemarketing or digital outreach.

10. Children's Privacy

MLOconnect is a professional B2B platform intended for licensed mortgage professionals and adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the bottom of this page. Continued use of the platform after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

KTD Studios & Productions LLC

Operating as MLOconnect & RateLocker

Baltimore, Maryland

Email: mloconnectsupport@gmail.com

Email: ratelocker@gmail.com